Privacy Policy

1. Introduction

Welcome to EGN Services. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website (www.egnservices.com), in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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​2. Information We Collect

We may collect and process the following data about you:

• Personal Information: Name, email address, phone number, and company details (if applicable) when you contact us or submit forms on our website.

• Technical Data: IP address, browser type, device information, and website usage details collected through cookies and analytics tools.

• Communication Data: Records of correspondence when you contact us for support or inquiries.

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3. How We Use Your Information

We use your information to:

• Provide and manage our services;

• Respond to inquiries and communications;

• Improve website functionality and user experience;

• Comply with legal obligations;

• Send marketing communications (only with your consent).

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4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Consent: When you opt into marketing communications.

• Legitimate Interests: To improve our services and respond to your queries.

• Contractual Necessity: To fulfil agreements between you and EGN Services.

• Legal Obligations: To comply with legal and regulatory requirements.

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5. How We Share Your Data

We do not sell or rent your personal data. However, we may share it with:

• Service Providers: Third-party providers who assist in website hosting, analytics, and communication services.

• Legal Authorities: When required to comply with legal obligations.

• Business Transfers: In the event of a business sale, merger, or acquisition.

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6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, in compliance with legal and regulatory obligations.

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7. Your Rights Under UK GDPR

You have the right to:

• Access your personal data;

• Request correction or deletion of your data;

• Withdraw consent for marketing communications;

• Object to or restrict processing in certain circumstances;

• Lodge a complaint with the UK Information Commissioner's Office (ICO).

To exercise any of these rights, please contact us at leah@egnservices.com

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8. Cookies & Tracking Technologies

Our website uses cookies to improve user experience and gather analytics data. You can manage your cookie preferences via your browser settings.

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9. Security Measures

We implement appropriate security measures to protect your data from unauthorised access, alteration, disclosure, or destruction.

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10. Contact Information

If you have any questions about this privacy policy or how we handle your data, please contact us at:

EGN Services
Email: leah@egnservices.com
Address: Basepoint, Exeter, EX8LB

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11. Updates to This Privacy Policy

We may update this policy from time to time. The latest version will always be available on our website.